ABOUT OUR LASHES
Q. WHY CHOOSE ZHOOSH MINK LASHES OVER HUMAIN HAIR AND SYNTHETIC VARIETIES?
Mink lashes are the most natural looking, lightweight and comfortable of all three types. These fibers have naturally tapered tips identical to your own eyelashes whereas human hair or synthetic varieties are virtually the same thickness throughout because of the way hair is cut into short pieces for assembly. This natural shine and texture cannot be duplicated with synthetic lashes, which can often look very unnatural.
Zhoosh eyelashes are made with a handcrafted cotton thread band that is extremely flexible, offering unparalleled comfort and ease of application. Synthetic and human hair lashes, on the other hand are relatively heavy and uncomfortable to wear because of the stiff, less malleable band.
Q. HOW MANY TIMES CAN A PAIR OF ZHOOSH MINK LASHES BE WORN?
Zhoosh mink lashes can be worn up to 25 times when cared for properly. Click here to find out how to apply, remove and care for your lashes.
Q. ARE ANY ANIMALS HARMED DURING THE PROCESS OF MAKING THESE LASHES?
We are proud to announce that Zhoosh lashes are absolutely cruelty-free. They are sourced from Siberian mink farms where naturally shed mink hair is collected, sterilized and handcrafted to perfection. There is no unnatural handling, harming or treatment of the minks in the production process. Our lashes are hypoallergenic as they haven’t been chemically processed or dyed and are safe to use for people with sensitive eyes or those who wear contact lenses.
Q. MY ZHOOSH LASHES ARE NOT EXACTLY IDENTICAL, IS THIS NORMAL?
Some minor irregularity in lashes is normal as each pair is handcrafted and owing to the nature of mink fur – not every curl is the same.
Q. WHICH GLUE SHOULD I USE WITH MY ZHOOSH LASHES?
We recommend using our lash adhesive, Sticky Situation, with all our lashes. This easy peel-off formula ensures you get maximum wears out of your Zhoosh lashes and is gentle enough to avoid any damage to your natural lashes. We have two adhesive variations, dark-tone and clear-whit, to suit your preference. eyelashes.
Q. CAN I CURL MY ZHOOSH LASHES?
Absolutely! Mink hair has a similar curl holding property as human eyelashes. Curl them when necessary like you usually would on your own eyelashes.
PAYMENT AND SHIPPING
Q. HOW DO I QUALIFY FOR FREE SHIPPING?
All orders of Rs.2000 or more qualify for free standard nationwide delivery. Orders below this amount will be charged a flat rate of Rs.150 for standard nationwide delivery.
Q. HOW LONG DOES IT TAKE TO DISPATCH AN ORDER?
All orders are processed within 48 hours (Monday-Friday) excluding national holidays or unless stated otherwise.
Q. WHAT PAYMENT OPTIONS ARE AVAILABLE?
We offer Cash On Delivery to all locations in Pakistan.
RETURNS, EXCHANGES AND REFUNDS
You are entitled to ask for an exchange if the wrong product (a style different from what you had ordered online) has been delivered to you. Please contact our customer care department at [email protected] so we can arrange the return and dispatch the correct order. Please note that returns must be sent in their original condition and packaging.
If you have received the correct order but are not satisfied with the product please email us at [email protected] with pictures and details.
We do not offer any refunds.
For hygienic reasons all returns are immediately disposed of and not resold.